Privacy Policy

Effective Date: August 5, 2026

1. Introduction

At Prescription Divey is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products from us, visit our physical location, or otherwise engage with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We collect different types of information to provide, secure, and improve our services.

A. Personal Information

Depending on how you interact with us, we may collect:

Full name
Shipping and billing addresses
Email address
Phone number
Payment details, which are processed securely by third-party payment providers
Prescription information needed to manufacture prescription dive masks or other prescription products
Order and customer-service history
Information you submit through website forms

B. Automatically Collected Information

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device and operating-system information
Time-zone settings
Pages visited and interactions with our website
Referring website or source
Cookie and similar technology information
Security, browser, network, and anti-bot signals

This information may be collected through cookies, analytics technologies, server logs, and website-security tools such as Cloudflare Turnstile.

3. How We Use Your Information

We may use information collected through our website and services:

To fulfill and manage orders, payments, shipping, and returns
To manufacture products according to your prescription information
To personalize and improve your experience
To communicate with you about orders, products, promotions, and service updates
To provide customer support
To detect, prevent, and investigate fraud, automated activity, abuse, and security threats
To protect our website, customers, and business operations
To comply with legal, tax, accounting, and regulatory obligations
To improve our website, services, and product offerings

4. Sharing Your Information

We do not sell your personal information.

We may disclose information to service providers and other parties that help us operate our business, including:

Payment processors
Shipping and fulfillment providers
Website-hosting and security providers, including Cloudflare
Email and customer-communication platforms
Analytics and website-performance providers
Optical professionals, laboratories, or manufacturers involved in prescription validation or product manufacturing
Professional advisers and government or legal authorities when disclosure is required by law or reasonably necessary to protect our rights

These providers are permitted to process information only as necessary to provide their services to us, subject to their contractual obligations and applicable privacy laws.

5. Data Retention

We retain personal information for as long as reasonably necessary:

To fulfill orders and provide customer service
To maintain product, warranty, and prescription history
To comply with legal, tax, accounting, and regulatory obligations
To resolve disputes and enforce our agreements
To protect the security and integrity of our website and services

The applicable retention period may vary depending on the type of information and the reason it was collected.

6. Your Rights and Choices

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of your information, subject to applicable retention requirements
Opt out of marketing emails by using the unsubscribe link in those messages
Limit or block cookies through your browser settings
Object to or restrict certain uses of your information
Submit a privacy-related complaint

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before completing your request.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

SSL encryption for information transmitted through our website
Secure third-party payment gateways
Website-security and anti-bot technologies
Access controls and restricted data-handling practices

No online transmission or storage system is completely secure. You should use appropriate care when submitting sensitive information online.

8. Cloudflare Turnstile

We use Cloudflare Turnstile, a website-security service provided by Cloudflare, Inc., on certain forms or areas of our website. Turnstile helps us distinguish legitimate website visitors from automated programs, bots, malicious traffic, and other potentially abusive activity.

When Turnstile is activated, Cloudflare may process technical and security-related signals associated with your browser, device, network connection, and interaction with our website. These signals may include your IP address, user-agent header, TLS or browser characteristics, the Turnstile sitekey, the website origin, and related information needed to evaluate whether a request is likely to have been made by a person or an automated system.

We use Turnstile for purposes such as:

Protecting website forms from spam and automated submissions
Detecting and blocking bots and malicious activity
Preventing fraud and abuse
Maintaining the security and availability of our website

Cloudflare processes certain Turnstile information on our behalf to provide the security service. Cloudflare may also process certain technical signals for its own purposes, such as maintaining and improving Turnstile’s bot-detection capabilities, as described in its privacy documentation.

Your interaction with Turnstile is subject to Cloudflare’s Turnstile Privacy Addendum and other applicable Cloudflare privacy terms.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has submitted personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

10. In-Store Data Collection

When you visit our physical location:

Customer information, including names, contact details, and prescription information, may be collected for order fulfillment
Paper or digital forms may be used to process and maintain orders
Prescription information is handled using reasonable safeguards and in accordance with applicable privacy and data-protection requirements

11. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party website or service you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal obligations.

When we make changes, we will post the revised policy on this page and update the effective date. Your continued use of our website after an updated policy is posted constitutes acknowledgment of the revised policy.

13. Contact Us

Questions about this Privacy Policy or requests concerning your personal information may be directed to:

Prescription Dive Masks
8874 La Mesa Blvd.
La Mesa, CA 91942
United States

Email: web@prescriptiondivemasks.com
Toll-Free: 1-800-538-2878
Phone: (619) 698-2878