Privacy Policy

Effective Date: 16th May, 2025

1. Introduction

At Prescription Dive Mask (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase from our dive shops, or engage with our services in-store or online.

By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

A. Personal Information

Full name
Shipping and billing addresses
Email address
Phone number
Payment details (processed securely via third-party providers)
Prescription details for dive masks
Order history

B. Automatically Collected Information

IP address
Browser type and version
Time zone settings
Browsing behavior on our website (via cookies and analytics tools)

3. How We Use Your Information

We use your information for the following purposes:

To fulfill and manage orders and payments
To personalize your experience
To communicate updates, promotions, and product information
To provide customer support
To comply with legal and regulatory obligations
To improve our website, services, and product offerings

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service providers (e.g., payment processors, shipping partners, email platforms)
Optical professionals for prescription validation or manufacturing
Legal entities, if required by law or to protect our rights

All third-party services are bound by confidentiality and data protection obligations.

5. Data Retention

We retain personal information only as long as necessary:

To fulfill orders and customer service needs
To comply with legal, tax, or regulatory obligations
To support warranty and product history for prescription tracking

6. Your Rights and Choices

You have the right to:

Access or correct your personal information
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing emails via the unsubscribe link
Limit or block cookies through browser settings

7. Security

We implement industry-standard safeguards including:

SSL encryption for data transmission
Secure payment gateways
Access controls and restricted data handling practices

However, no online transmission or storage system is 100% secure. We encourage you to take precautions when sharing sensitive information.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from minors.

9. In-Store Data Collection

When visiting our physical retail or dive shop locations:

Customer data (e.g., names, prescriptions) is collected for order fulfillment
Paper or digital forms may be used securely and responsibly
All prescription data is handled in compliance with applicable health privacy standards

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Prescription Dive Mask

8874 La Mesa Blvd.,
La Mesa CA 91942 USA
seeunderwater@mail.com
1-800-538-2878
(619) 698-2878